Terms of service

MEMBERSHIP TERMS Using the studio

  1. You are entitled to access the Studio for booked classes defined by your Membership until termination or suspension of that Membership pursuant to this Agreement.

  2. We will make reasonable endeavours to make available to you the rights and privileges of Membership of the studio you joined and have paid for. This includes access to the studio for booked classes, changing areas, staff and independent self-employed trainers for general advice. We will make reasonable endeavours to communicate to you in advance if we are unable to make available to you the rights and privileges of Membership.

  3. To ensure appropriate use of our studio, studio equipment and facilities we may monitor members’ use of our studios. On occasions we may deem your behaviour to be a potential abuse of the system, if this occurs, we will communicate with you and give you reasonable time to correct the behaviour before we may take action.

Changing your membership

  1. Membership types can be changed. Fees may apply.

  2. If you have a discounted Membership and you change to a new Membership product, you will waive the right to the discount (or any Promotional Rate) on the original Membership and pay
    the standard price on the new Membership.

  3. If you have a discounted Membership and your Membership is terminated, you will waive the right to the discount and pay the advertised Membership Amount or Monthly Membership.

  4. We may, with reasonable notice and at our discretion, close our premises for reasonable periods to carry out maintenance, repairs, refurbishment, cleaning or for other reasons outside of our control, including at least 2 days a year for necessary maintenance or other work. We will endeavour to reopen facilities as soon as is reasonably possible in these circumstances. You agree that you will not be eligible for any refund for the temporary interruption in services during the period.

  5. We reserve the right to increase, reduce or withdraw certain facilities, services, or activities as well as change opening times in any studio either permanently or temporarily at any time. Where possible we will aim to give at least 1 weeks’ notice of any changes.

Pausing your membership

  1. If you are a monthly membership member, you may pause your account by contacting the studio.

  2. When your membership is paused your access will be deactivated and you will not have access to classes. To reactivate your access you can resume your membership anytime from the members app.

  3. When a member pauses their account at a cost, they must reactivate their account in the member app. This can be done at any time and a pro-rata payment will be taken for the remaining period before their next billing cycle, in which they will have access and use the studio.

Payment

  1. If your Membership has an initial Membership Amount fee, you agree to pay us the full Membership Amount by credit or debit card. You will be notified of any applicable Membership Amount at the end of the online joining process, and this amount will be confirmed to you by email.

  2. If your Membership has a recurring Monthly Membership Amount fee, you agree to maintain a subscription payment with us. Your first Monthly Membership Amount is due on the date shown at the end of the online joining, and subsequent Monthly Membership payments will be due on the 1st of each month.

  3. If the terms on which you are accepted as a Member include an initial Promotional Rate, you agree to pay the discounted Promotional Rate as a recurring Monthly Membership Amount during the introductory period specified in the promotional or introductory offer and that thereafter we may debit for the higher standard Monthly Membership Amount specified in the promotional offer (or such higher rate as might apply) in respect of each successive month after the introductory period has lapsed and unless or until your Membership is cancelled.

  4. We reserve the right, at our discretion, to change your Monthly Membership Amount fee. If this happens we’ll notify you by email not less than 3 weeks before the change is made. You are able to cancel your membership within this period, and if we don’t hear from you within the period the new Monthly Membership Amount fee will apply automatically.

  5. You agree to pay us the Monthly Membership Amount regardless of whether there is any temporary interruption in services during the period, foreseen or unforeseen. In circumstances where we are required to close or restrict facilities for any reason no refunds will be due.

Canceling your membership

  1. You may cancel your rolling monthly membership by contacting the studio at any time.

  2. We may terminate this Agreement and your Membership with immediate effect if you do
    not pay any applicable Joining Fee, Administration Fee, Membership Amount or Monthly Membership Amount when it falls due.

  3. We may terminate this Agreement and cancel your Membership with immediate effect on notice to you if you breach any of the Studio Rules. In this event you will no longer be able to access any of our facilities and we will not give any refund.

  4. We consider the safety of our members and our staff to be paramount. We reserve the right to refuse any application for Membership or terminate an existing Membership where we consider that that Membership may pose a risk to the health and/or safety of other members or staff. If this happens, we will notify you of this and refund all unused Joining Fees, Administration Fees, Membership Amount or Monthly Membership Amount.